Microsoft Copilot Studio Agent Development, Delivery and Capability Uplift Services
Tender Overview
About this tender
This Tender is invited by the Issuer. Overview The Department of Social Services is seeking to engage suitably experienced suppliers who can build and support Microsoft Copilot Studio agents, while transferring knowledge and leaving reusable tools and artefacts for departmental reuse. About The department has existing experience operating robotic process automation and digital automation services through a model involving business engagement, third-party specialist support, solution design, build, test and release activities. The department now wishes to establish a comparable delivery capability for Microsoft Copilot Studio agents. Purpose This procurement will address the need to support the rapid design, build, testing, deployment support and short-term support of Microsoft Copilot Studio agents. The department also requires suppliers to uplift internal capability and create reusable assets for future agent development. Scope The scope includes: Design, build, testing, deployment support and short-term support of Microsoft Copilot Studio agents Delivery of working Microsoft Copilot Studio agents that provide measurable business value Transfer of knowledge and reusable tools, templates, prompts, patterns and artefacts for departmental reuse in later work Uplift of internal departmental capability for future Copilot Studio agent development Contractor Requirements Current Microsoft Solution Partner status to fulfil the requirements of practical Microsoft Copilot Studio delivery services Instructions to Tenderers The department will engage three suppliers and distribute available funding equally to support a diverse and resilient delivery model. This approach is intended to provide each supplier with the capacity to deliver agreed activities and outcomes while enabling the department to deliver services and strengthen overall effectiveness. Enquiries Buyer contact: AI@dss.gov.au
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
