Provision of Informatica Software Licensing and Managed Services
Tender Overview
About this tender
Overview Insurance and Care NSW (icare) is seeking a Respondent to provide Informatica Software Licensing and Managed Services. About Informatica is icare's enterprise Data Management Solution, providing a single, integrated solution for Business Glossary, Catalog, Data Quality, and Data Lineage. In addition to supporting ongoing data management and governance requirements, Informatica's Data Quality capabilities are a key component of icare's Data Platform Uplift initiatives. Scope The Respondent is to provide a quote for the following Informatica Software Licensing products as detailed in Part B - Statement of Requirements: Informatica Cloud Data Management Informatica iPaaS Cloud Data Integration Informatica Cloud Data Management Informatica Cloud Data Management Platform with Informatica Processing Unit (IPU) licensing available Option to purchase additional IPU (IDMC) iPaaS Cloud Data Integration Informatica iPaaS Cloud Data Integration for Extract Transfer and Load (ETL) functionality for the daily data transfer of data from HBCF policy issuance and claims management system (CIMS) to the data warehouse The Respondent is to provide a quote for Managed Services as detailed in Part B - Statement of Requirements, comprising implementation, maintenance, ongoing operations and reporting on Informatica iPaaS. The Managed Service is to include the following services: 1. Operate Continuous monitoring of production instances and scheduled activities Monitoring and restarting failed batch jobs where possible Secure Agent monitoring and related services oversight Incident management including preliminary analysis, logging, escalation and resolution coordination Job performance and trend reporting Weekly operational status reporting and monthly activity reporting Advising on new Informatica releases, fixes and patches Coordination with Informatica Global Customer Support for product issues, patches and EBFs 2. Service Detailed incident investigation and root cause analysis User and security administration (user creation, roles and permissions) Code deployments and migrations between environments Change request implementation, including integration logic changes, new mappings and processes, schedule optimisation and load balancing, and new service connectors and endpoint authorisations Pre-release testing activities Patch deployment and sanity testing Performance tuning and optimisation recommendations 3. Enhance Hybrid cloud architecture setup New application and data source integrations Complex integration logic changes Development of complex mappings, processes and task flows Large-scale testing and deployment activities Architectural reviews and implementation of recommendations Strategic advisory services, including roadmaps and architecture guidance, best practice recommendations, adoption planning workshops, and additional user training Information Requested The Respondent is to provide separate pricing for onshore and offshore resources for the Managed Services, and may submit pricing for either or both options Enquiries Contact: Symon Symeou Email: symon.symeou@icare.nsw.gov.au Phone: +61292192168
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