Research participant recruitment services

Overview The Australian Digital Health Agency (the Agency) is seeking one or more suppliers to provide participant recruitment services and participant panels comprising Australian healthcare consumers, carers, healthcare professionals and healthcare administrative staff, to support the Agency's research, evaluation, consultation and user testing activities. About The Agency conducts research, evaluation, consultation and user testing to understand awareness, attitudes, behaviours, experiences and outcomes associated with digital health technologies, including the Agency's products, services and capabilities. The Research, Evaluation & Statistics (RES) team is responsible for delivering this program of work. The Agency is seeking a consistent, transparent and scalable approach to participant recruitment across a range of research projects. Scope The successful supplier(s) may be required to provide participant recruitment for: Regular quantitative surveys (for example, quarterly surveys of approximately 1,000 Australian healthcare consumers and 400 Australian healthcare providers) One-off online surveys Online and face-to-face interviews Online and face-to-face focus groups Workshops and co-design activities Usability and user-testing activities Other qualitative and quantitative research activities as required Participant Cohorts Participant recruitment may be required across Australia and include: Consumers and carers General practitioners Medical specialists Nurses Allied health professionals Practice managers Healthcare administrators Aged care workers Other health sector stakeholders as specified by the Agency Priority Populations The Agency may also require recruitment of specific priority populations, including: Aboriginal and Torres Strait Islander peoples People from culturally and linguistically diverse backgrounds People living in rural and remote areas NDIS participants Older Australians People experiencing vulnerability or disadvantage Other specified demographic or clinical cohorts Facilitation, moderation and culturally appropriate engagement services for specific populations may also be required. Information Requested The Agency is seeking Quotations for the Services described above. Suppliers should provide: A description of their participant recruitment methodology and quality assurance processes Details of existing Australian consumer and healthcare professional panels, including the number of active participants by cohort: consumers, carers, GPs, medical specialists, nurses, allied health professionals, practice managers, healthcare administrators Capability to recruit priority populations and hard-to-reach cohorts Typical recruitment timeframes for surveys, interviews and focus groups Experience supporting Commonwealth, state or health-sector research Indicative pricing for participant recruitment and research support services Any reporting, dashboarding or data delivery capabilities Contractor Requirements The following capabilities will be viewed favourably: Existing healthcare-specific participant panels Nationally representative consumer sampling capability Recruitment of healthcare providers across multiple professions Aboriginal and Torres Strait Islander engagement capability Qualitative research facilitation, moderation and transcription services Survey programming and hosting services Reporting and analysis of collected data Enquiries Contact: Dot Bryan Email: tenderresponses@digitalhealth.gov.au