Vending Machines at the Sydney Opera House

Overview The Sydney Opera House Trust is seeking proposals from operators to supply and manage vending machines within the Sydney Opera House. About The Sydney Opera House is a hive of activity at all times of day, with hundreds of employees, contractors and artists working together to stage over 1,800 shows per year across its multiple indoor and outdoor venues. Six vending machines are positioned within the Sydney Opera House at its Green Room, a communal break room. The Green Room is accessible only to employees, contractors, artists and limited visitors permitted into the building through security, and the machines are not publicly accessible. The machines offer beverages, snacks, healthy options, pre-made substantial meals and amenities. The Sydney Opera House experiences fluctuations in performance schedules, visitors and staff numbers, and there is no minimum guarantee of vending machine sales activity. Objectives The desired outcomes reflect the importance of ensuring that the vending machines provided at the Sydney Opera House support the needs of its workforce. The desired outcomes are: A variety of products that meet the needs and requirements of employees, contractors and artists An innovative approach that keeps the offering fresh and attractive A supplier with excellent service standards, including flexibility, dedicated customer service personnel and evolving payment solutions Scope The scope includes: Supply and management of vending machines within the Sydney Opera House's Green Room, including food and beverage machines and an amenities vending machine Provision of a diverse product range including gluten free options, healthy snacks, hot meals, soups and substantial meals, generally retaining the current items outlined in the Information Pack or their equivalent Supply of amenities items such as band-aids, feminine hygiene products, toothbrushes, toothpaste and hand sanitiser Keeping the vending machines fully stocked Regular removal of cash from the vending machines Maintaining the vending machines in a clean and presentable condition, in good repair and working order at all times Ensuring the vending machines and supplier access do not cause damage to or detrimentally affect any property of SOHT, its tenants, occupiers, contractors or visitors Ensuring all perishable items are within date, with a procedure in place to remove items before they have perished Provision of additional vending machines in a timely manner where requested by SOHT from time to time Accommodating changes to the range of or particular products offered as requested by SOHT from time to time Contractor Requirements Ability to supply and manage both the food and beverage machines and the amenities machine Pricing of items at a reasonable market rate Excellent service standards, including flexibility, dedicated customer service personnel and evolving payment solutions All proposed vending machines must fit within the allocated space in the Green Room (depth 1.5m, length 7.5m, height 2m, with a space allocation of approximately 1.25m length per vending machine) Contract Terms and Conditions Intended Commencement Date: 20 April 2027 Contract Term: 5 years Instructions to Tenderers For more information, please refer to the RFT documentation. For additional details, including instructions on how to submit a proposal, please refer to the RFT documentation. Enquiries Primary contact: Ryan O'Keefe fandbtenders@sydneyoperahouse.com