Waste Management (Collection) Services

Overview Central Coast Council is seeking Tenders for the engagement of a capable, experienced and collaborative service provider to deliver a fully integrated suite of Waste Services across the Central Coast. Purpose The tender is intended to establish a reliable, customer-focused and evidence based service model that can operate safely and consistently, respond to changing community needs, and support transparent contract administration throughout the Contract Term. Council is seeking to use this Request for Tender as a basis for entering into a Contract with the preferred Tenderer. Scope This tender is for a fully integrated, outsourced Waste Services delivery contract. The scope includes: Residential, multi-unit, commercial and internal Council waste collection services Litter, bulky clean-up and illegal-dumping services Event, emergency and ad hoc waste service responses Customer service, customer experience, engagement, education and behaviour change functions Asset, digital, reporting and transition functions needed to support delivery of the Waste Services Contractor Requirements Demonstrated operational capability, along with the systems, people, governance and evidence needed to support dependable day-to-day delivery Ability to take integrated responsibility for coordinating the operational and supporting elements as one accountable service Ability to manage interfaces across multiple service streams Ability to provide Council with clear and timely visibility of service performance