Explorers Caravan Park 3 Year Management Agreement

Overview Bulloo Shire Council invites tenders for the appointment of a 3 year management agreement for the Explorers Caravan Park. The Request for Tender is not an offer. Council invites tenders for the management of the Premises on the terms set out below. Scope The scope includes: Management of the Premises, operated as a caravan park, under the Completed Management Agreement Contract Terms and Conditions The Completed Management Agreement will commence on the Commencement Date The term of the Completed Management Agreement will be 3 years The Premises are to be operated as a caravan park Information Requested Roster Resilience and Relief Coverage The Tender must contain details of: 24/7 on-site management: a clear plan for dedicated, on-site managers or caretakers to handle after-hours arrivals, guest lockouts, and noise complaints Staff: a structured local backup staff pool to guarantee 100% coverage, ensuring absent or sick staff are replaced within a window at no extra cost to the client, including relief for managers Peak vs. off-peak scaling: a flexible staffing model that scales up significantly during tourist season and local events, and scales down efficiently during low seasons Defined organisational chart: a visual hierarchy detailing reporting lines between park managers, receptionists, groundskeepers, housekeepers, and contractors Operational and Maintenance Strategy The Tender must detail comprehensively the management structure and the management systems via which the Tenderer proposes to operate the Premises under the Contract, including: A diagrammatic representation of the intended management structure Samples of procedures manuals (if any) forming components of the management systems Details of how the procedures the subject of those manuals are to be implemented, monitored, and updated Details of the procedures the Tenderer will establish to deal with complaints Details of the Tenderer's quality assurance system Copies of all relevant quality assurance certificates held by the Tenderer The days and the hours the Premises will be open for business