Learner Logbook Solution

Overview The Department is seeking to select and engage a suitably qualified supplier to deliver a future Learner Logbook (LLB) solution. The new solution will provide a contemporary and accessible user experience on a secure mobile device application for both Apple iOS and Android operating systems, improving on the current application experience for learner driver and supervisor users and department level 1 support admin users. Further details on the Department's requirements are set out in the enclosed CDSB1 Requirements. Objectives The core objectives of this procurement activity are to select and engage a suitably qualified supplier to deliver the future Learner Logbook solution. Delivering the solution provides an opportunity to improve the experience of Queensland learner drivers and driver instructors, which forms part of the Queensland Government's commitment to become Australia's most customer-focused government. The Department is seeking long-term value for money while delivering a modern, secure, positive and accessible user experience. Scope The proposed procurement is intended to secure a modern, supportable, mobile-based digital application for learner drivers and supervisors and a supporting admin staff portal for departmental use and reporting, including associated hosting, support, reporting, maintenance, and transition services. Explicitly Within Scope Provision of a modern and accessible digital learner logbook application, including native mobile applications for iOS and Android Provision of an Admin Portal used by Department admin users to provide level 1 customer support and perform operational duties Customisation and configuration to CDSB branding and alignment to Queensland laws, TMR graduated licensing requirements and policies Hosting and operational support arrangements, including Australian-hosted data infrastructure Reporting and analytics capabilities Transition-In services, including data migration from the legacy platform and comprehensive testing to ensure accurate data transfer Implementation services, testing, onboarding support and cutover activities Transition-out services for end of contract Maintenance, bug fixes and security maintenance, ensuring uptime and availability to users, including updates, patches and upgrades to operating system versions and Appstore availability Ongoing support as level 2 point of escalation to resolve support queries from the CDSB level 1 team who deal directly with end users Potential Additional Items for Scope Integration and enhancement of features, for example integration with Queensland Government agency systems for data verification and road safety learning methods, potentially priced into the contract via a price list and initiated by CDSB when a decision is made to implement additional enhancements; this is a nice-to-have and would not preclude a successful offer if not included in the initial offering, provided it is offered as a pipeline activity in future years QITC Modules for Products and Services Categories As a Service, for example Software as a Service (SaaS) or licensed software, including software maintenance such as remedial and preventative maintenance, patches, fixes and continual improvement Software Development Services for the Learner Logbook application, which may include bespoke development, customisation or configuration of an existing or similar application, or a new build Managed Services, including transition-in services, data migration, hosting, ongoing support with service levels, and transition-out services, system and security testing including vulnerability testing, Disaster Recovery Plan (DRP) testing and penetration testing, and support services at level 2 and above to assist CDSB admin users who are unable to resolve support issues at level 1 ICT Professional Services module, with services to be completed under a Statement of Work (SOW) if and when required by the Customer, which may include enhancements, features and other services required by the Department Integration Services for future integrations as required, to be performed under a future Statement of Work (SoW) Out of Scope End user (public consumer) consultation and change management Level 1 support directly with external users, such as learner drivers or supervisors Integrations with the TMR managed TRAILS The Department's position is that it will continue providing level 1 support directly to external users. External users contact the Department by calling, emailing, or attending a customer service centre to make support requests, dealing with government staff initially. If CDSB cannot resolve the level 1 query, the Department will escalate to the supplier, and the supplier will provide level 2 and above support.