Mountain View Caravan Park Management

Overview North Burnett Regional Council is seeking responsible and suitably qualified persons or entities with proven capability, capacity, sound financial standing, and a strong background in facility or hospitality management to operate and provide management services for the Mountain View Caravan Park (Biggenden). About The Caravan Park is a tourism accommodation facility located within the township of Biggenden in the North Burnett Region of Queensland. It is located on a State Reserve (Lot 299 CK1599) with the Principal as trustee at 19 Walsh Street, Biggenden Qld 4621, on approximately 1.35 hectares. Caravan Park Facilities The Caravan Park currently includes: 3 Cabins 35 Powered Sites 3 Unpowered Sites 2 x Amenities Blocks (including all-abilities access) 2 x Laundry Facilities 1 x Camp Kitchen Manager Residence, and Office The Contractor will be responsible for overseeing the day-to-day operations of the facility, ensuring a high standard of safety, cleanliness, and customer satisfaction. Scope Key management responsibilities and operational activities include, but are not limited to: Front Office and Guest Services Managing reservations, executing check-in/check-out procedures, and collecting payments Providing a high standard of customer service and resolving customer enquiries and complaints Proficiency in park-specific property management software Providing local tourism information and ensuring seamless communication Enforcing Caravan Park rules and ensuring a pleasant environment for all guests Caravan Park Maintenance and Cleanliness Maintaining cleanliness in all communal amenities, cabins, laundries, camp kitchen, playground, and common areas Undertaking minor maintenance and reporting major maintenance issues to the Principal Ensuring grounds are kept tidy and free from hazards Basic monitoring of electrical safety systems, power distribution rules, water usage, and safe LPG handling Safety and Compliance Overseeing general site safety and compliance with relevant Principal and legislative requirements Conducting regular inspections of Caravan Park facilities and ensuring hazards are identified, reported, and rectified Administration Maintaining accurate records of bookings, revenue, and occupancy Collecting fees from guests and managing all financial transactions as stipulated by the Principal Tracking Key Performance Indicators (KPIs) such as average occupancy, yield management, and customer lifetime value Participating in audits and inspections when requested by the Principal Communication with the Principal Liaising regularly with the Principal's officers regarding Caravan Park operations, finances, and any incidents or accidents Providing monthly or periodic reports as required under the Manager Agreement Manager Residence and Office Occupying the on-site Manager accommodation and using the office for administrative and general caravan park duties Maintaining a professional image, ensuring the Manager's area is neat and presentable Contractor Requirements Responsible and suitably qualified persons or entities Proven capability and capacity to operate and manage the Caravan Park Sound financial standing Strong background in facility or hospitality management