TEN16678 - Supply of Security Screening and Front of House Services to Rockhampton Airport Preview Access Issued by: Rockhampton Regional Council VP Reference: VP508584 Opened: Friday 08 May 2026 05:00 AM Closing: Wednesday 03 June 2026 02:00 PM
Tender Overview
About this tender
Tender Details Access this Tender TEN16678 - Supply of Security Screening and Front of House Services to Rockhampton Airport Business Name Rockhampton Regional Council VP Reference # VP508584 Buyers Reference # TEN16678 Opens Friday 08 May 2026 (E. Australia Standard Time) Closes Wednesday 03 June 2026 02:00 PM (E. Australia Standard Time) Supplier query cut-off Monday 01 June 2026 02:00 PM (E. Australia Standard Time) Expected decision Wednesday 01 July 2026 (E. Australia Standard Time) Buyer Details Business Name Rockhampton Regional Council Location 175 East St Rockhampton City, Queensland 4700 Australia WebSite: https://www.rockhamptonregion.qld.gov.au/Home Business Info Located in the heart of Central Queensland, the Rockhampton Region is situated 570 km north of Brisbane and approximately 300 km south of Mackay. The Region spans an area that’s covers the communities of Mount Morgan and Gracemere and boasts the City of Rockhampton as the main service centre for the wider Central Queensland Region. Rockhampton Regional Council provides a range of local government infrastructure and services, including: water and wastewater services; waste collection and disposal; construction and maintenance of roads, parks, reserves, sports and community facilities; and a wide variety of community services. Council also owns and operates the Rockhampton Airport and Fitzroy River Water. Contact Details The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion. What the buyer is requesting Details Rockhampton Regional Council is committed to ensuring the safety and security of passengers and members of the public that access and utilise the Rockhampton Airport facilities. Council invites written tender submissions to conduct: Portion 1 - Security Screening Services Portion 2 - Customer Assistance Services and Security Patrols A single joint site inspection will be held at, 10:00am Wednesday 20th May 2026 Airport Terminal Administration Building located upstairs 81 Canoona Road, West Rockhampton QLD 4700. Prospective Tenderers wishing to attend this meeting must email tenders@rrc.qld.gov.au no later than 2:00pm 18th May 2026. Attachments to this Request Documents 1 Supplier lists selected Lists Security Services & Equipment Categories selected Categories Security Services & Equipment 1: Security & Personal Safety Services Regions of Service Locations Queensland 1: Fitzroy All Regions of Service locations are within Australia. Information requested by others 28/May/2026 08:55 AM Question : • Can we seek clarification on the $20k penalty applied to the Department Issued NCN notices. Does this relate to all NCN’s issued in relation to screening or only NCN’s that incur a financial penalty?. • In relation to the provision of the two landside office locations, and parking costs for the screening personnel, can we please ask for the associated costs and are these costs associated able to be recharged back to council or should this be captured in our overall rates? Thank you for your assistance Answered on 29/May/2026 02:07 PM : • This relates to any NCN that has been issued by the department if a significant failing has occurred in the review process. Would be on a case-by-case basis, with previous events taken into account and performance of screening point during previous surveillance events. • Parking is $60.04 (incl.gst) per employee/per month. This is calculated after confirmation from screening manager on number of staff before invoice is issued. At this stage Council doesn't charge for the 2 rooms, however if Council did start to charge (unsure of the rate) and this would be back charged by the contractor to Council. Updates made to this Request Updates None... What the buyer is requesting: Details: Rockhampton Regional Council is committed to ensuring the safety and security of passengers and members of the public that access and utilise the Rockhampton Airport facilities. Council invites written tender submissions to conduct: Portion 1 - Security Screening Services Portion 2 - Customer Assistance Services and Security Patrols A single joint site inspection will be held at, 10:00am Wednesday 20th May 2026 Airport Terminal Administration Building located upstairs 81 Canoona Road, West Rockhampton QLD 4700. Prospective Tenderers wishing to attend this meeting must email tenders@rrc.qld.gov.au no later than 2:00pm 18th May 2026. Supplier lists selected: Lists: Security Services & Equipment Categories selected: Categories: Security Services & Equipment 1: Security & Personal Safety Services Regions of Service: Locations: Queensland 1: Fitzroy All Regions of Service locations are within Australia. Information requested by others: 28/May/2026 08:55 AM: Question : • Can we seek clarification on the $20k penalty applied to the Department Issued NCN notices. Does this relate to all NCN’s issued in relation to screening or only NCN’s that incur a financial penalty?. • In relation to the provision of the two landside office locations, and parking costs for the screening personnel, can we please ask for the associated costs and are these costs associated able to be recharged back to council or should this be captured in our overall rates? Thank you for your assistance Answered on 29/May/2026 02:07 PM : • This relates to any NCN that has been issued by the department if a significant failing has occurred in the review process. Would be on a case-by-case basis, with previous events taken into account and performance of screening point during previous surveillance events. • Parking is $60.04 (incl.gst) per employee/per month. This is calculated after confirmation from screening manager on number of staff before invoice is issued. At this stage Council doesn't charge for the 2 rooms, however if Council did start to charge (unsure of the rate) and this would be back charged by the contractor to Council. Attachments to this Request: Documents: 1
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
