Agent Services Peterborough
Tender Overview
About this tender
Overview Services Australia is seeking Expressions of Interest from organisations to provide agent services for 15 hours per week in Peterborough. About Services Australia contracts agents to deliver services and programs on its behalf and provides training and equipment. Agents help people in rural and remote Australia to access government services. Scope The scope includes: Provision of a face to face information service in Peterborough Provision of free self-help facilities, including an internet enabled computer, Wi-Fi, phone and a scanner/photocopier/printer to help people conduct their business with Services Australia Contract Terms and Conditions The successful applicant will be paid in accordance with the Services Australia fee structure. The number of hours per week required for face to face customer service is reviewed each year, and payment will change accordingly. Instructions to Respondents Visit servicesaustralia.gov.au/agentaccesspointhosts to view the selection criteria, general information on agent services, and how to obtain the terms and conditions for this opportunity. Expressions of Interest close at 5 pm, Monday 3 August 2026. Email your Expression of Interest to the Agent Coordinator at NAAPT.SERVICE.DELIVERY@servicesaustralia.gov.au with the subject header: South East - Peterborough EOI. Enquiries For more information, call 02 8440 2814 to speak with one of the agent coordinators. Contact: National Agent and Access Points Email: NAAPT.SERVICE.DELIVERY@servicesaustralia.gov.au
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
