EOI Customer Relationship Management System

Overview Mildura Rural City Council is seeking Expression of Interest (EOI) responses from suitably qualified organisations to provide and implement a system replacement for the existing Customer Relationship Management (CRM) system and Name/Address Register (NAR) functionality, with the ability to transfer over as much of the Council's current/old data as possible. Purpose The intent of this EOI is to identify a shortlist of three to four contractors who, as assessed by Mildura Rural City Council and its evaluation team, have the capability and capacity to deliver the project. Respondents shortlisted will then be invited to tender. Multiple suppliers may ultimately be awarded to meet Council's requirements for these systems, as one system to meet all requirements may not be available. Scope The scope includes: Provision and implementation of a replacement system for the existing Customer Relationship Management (CRM) system Provision and implementation of replacement Name/Address Register (NAR) functionality Transfer of as much of Council's current/old data as possible into the new system Instructions to Tenderers Enquiries should be directed to the online forum Completed responses can only be submitted electronically by uploading into the VendorPanel System Respondents will receive a confirmation email response upon completion Should assistance be required, use the help function or the online chat available from the home page of VendorPanel Submissions must be fully received by the closing time, as late submissions will not be accepted All responses must be made by online submission; any response made by any other means (open email, facsimile, post or in person) will not be considered Council encourages innovative and creative responses to its project brief, however these should always form part of a conforming tender