Retail Services

Overview Western Health is seeking information from organisations with experience in providing or operating retail services. This Request for Information (RFI) aims to understand market capability, potential service models, commercial structures and interest in possible future retail opportunities across Western Health facilities. Objectives Improve the experience of patients, visitors, staff and the wider community Provide convenient, accessible, inclusive and high-quality retail services Support healthy food and beverage choices and wellbeing initiatives Understand market interest, capability, investment appetite and commercial models Identify innovative, sustainable and technology-enabled retail solutions Support value, service continuity and long-term commercial sustainability Scope Western Health is seeking information on one or more of the following retail categories. Respondents may address all categories or only those relevant to their organisation: Café and coffee services Convenience retail and gift retail Florist services Vending and other unattended retail solutions Hairdressing or personal services Banking-related services, such as ATM, self-service or community partnership models Pharmacy services, treated as a separately regulated category and subject to all applicable ownership, registration, licensing and clinical governance requirements Other innovative retail or service concepts suitable for a hospital environment Enquiries Arnold Roxas: arnold.roxas@wh.org.au Rachel Adamson: rachel.adamson@wh.org.au