Security Services Council Facilities Preview Access Issued by: Swan Hill Rural City Council VP Reference: VP508538 Opened: Wednesday 06 May 2026 10:10 AM Closing: Friday 22 May 2026 04:00 PM

Tender Details Access this Tender Security Services Council Facilities Business Name Swan Hill Rural City Council VP Reference # VP508538 Buyers Reference # Contract 26 30 214 Opens Wednesday 06 May 2026 (AUS Eastern Standard Time) Closes Friday 22 May 2026 04:00 PM (AUS Eastern Standard Time) Supplier query cut-off Friday 15 May 2026 04:00 PM (AUS Eastern Standard Time) Expected decision Friday 05 June 2026 (AUS Eastern Standard Time) Buyer Details Business Name Swan Hill Rural City Council Location 45 Splatt St Swan Hill, Victoria 3585 Australia WebSite: https://www.swanhill.vic.gov.au/ Business Info Swan Hill Rural City Council, "The Heart of the Murray" is a bustling provincial centre just three and a half hours from Melbourne and five and a half hours from Adelaide.The region is renowned for its world class produce, spectacular landscapes and close proximity to the Murray River. Our region runs adjacent to the Murray River for nearly 200 kilometres and encompasses 6,000 square kilometres and home to 20,000 people. Contact Details The buyer has elected to have their personal and contact details hidden. These details will be revealed at the buyers discretion. What the buyer is requesting Details Council seeks to engage a suitably licensed security services provider to deliver reliable, compliant and cost effective security services across Council owned buildings and facilities. The scope of services includes alarm monitoring, incident management, virtual patrols and system maintenance as required. Background information / Compatibility requirements Details Swan Hill Rural City Council (Council) is responsible for is responsible for maintaining the safety, security, and operational integrity of its buildings, facilities and public assets. These sites include administrative offices, community centres, cultural and tourism facilities, depots, and other operational locations. To support this, Council engages licensed security service providers to deliver a range of services such as alarm monitoring, call out response, system maintenance and virtual surveillance. Questions asked by the buyer Question 1 - [Required] Do you hold a current Victorian Labour Hire Licence under the Labour Hire Licensing Act 2018? Question 2 - [Required] Do you hold all security licences mandated for security service delivery within Victoria? Attachments to this Request Documents 5 Supplier lists selected Lists IT & Telecomms Security Services & Equipment Categories selected Categories IT & Telecomms 1: Services - Security Management Security Services & Equipment 1: Investigation & Surveillance Services 2: Security & CCTV Systems & Maintenance 3: Security & Personal Safety Services Regions of Service Locations Victoria 1: Mallee All Regions of Service locations are within Australia. Information requested by others 07/May/2026 06:22 AM Question : Hi Procurement, Can Council please provide the alarm, CCTV, communication and remote access information required to accurately price and confirm compliance with the tendered services. The following information is required before estimating your contract works to confirm compliance and to accept responsibility for alarm monitoring, CCTV review, virtual patrols, maintenance, and service-level performance. Can you please provide: - Alarm asset register, including panel type, communicator type, zones, areas/partitions, duress inputs and test signal requirements for each location - CCTV asset register, including camera quantities, camera locations, NVR/VMS details, recording requirements and remote access requirements for each location and proposed video surveillance monitoring paths - Camera view/quantities of cameras are required for virtual patrols, and what areas are to be reviewed - Confirmation that site plans, alarm zone maps and CCTV camera maps will be provided and details provided or additional to the contract - Duress device register, including device locations, type, quantities and required test method (i.e., wireless/batteries to be replaced, hardwired) - Preventive maintenance scope for security services, including alarm, CCTV, duress, communications and recording equipment, required to maintain the services listed in the specification and which are critical to use for the contract. - Communication path details for services, alarm and CCTV, i.e., Respondant 4G, Council VPN/internet service and what associated (data) security requirements are currently in place and what is expected. Confirm the required Essential Eight and/or cybersecurity requirements for remote access, monitoring, reporting, MFA, audit logging, patching and data handling to confirm the privacy and data handling requirements for CCTV access, snapshots, incident records, alarm codes and contact lists for services requested to meet Information Privacy Principle (4 – Data Security) required by the security company. Answered on 19/May/2026 02:59 PM : Detailed alarm and CCTV asset register information - including panel type, communicator type, zones, areas/partitions, duress inputs, and test signal requirements for each location - will be disclosed and made available to the successful tenderer following award. Part D – Provides details of the number of virtual patrol sites. Refer to Section 6.6 of the specification for the defined preventive maintenance scope. Maintenance under this contract is primarily limited to alarm systems only, as specified. Any uncertainties or additional requirements will be quoted and addressed on a case-by-case basis. Refer to Section 8 and Section 10 of the specification for security, and data handling requirements. All privacy and data protection requirements are defined within the specification. 15/May/2026 11:10 AM Question : Professional Indemnity insurance has previously been removed from other tenders due to not being relevant to the service we provide. Could you provide clarity if this is an actual requirement to meet the requirements of this contract. Thanks Answered on 19/May/2026 03:03 PM : This tender requires the monitoring, interpretation, and response to security events, where errors in judgement may lead to financial loss. As such, Council requires Professional Indemnity insurance for this contract. Submissions will be considered from suppliers who do not currently hold this insurance, on the condition that it is obtained prior to contract commencement if the tender is successful. Updates made to this Request Updates None... What the buyer is requesting: Details: Council seeks to engage a suitably licensed security services provider to deliver reliable, compliant and cost effective security services across Council owned buildings and facilities. The scope of services includes alarm monitoring, incident management, virtual patrols and system maintenance as required. Background information / Compatibility requirements: Details: Swan Hill Rural City Council (Council) is responsible for is responsible for maintaining the safety, security, and operational integrity of its buildings, facilities and public assets. These sites include administrative offices, community centres, cultural and tourism facilities, depots, and other operational locations. To support this, Council engages licensed security service providers to deliver a range of services such as alarm monitoring, call out response, system maintenance and virtual surveillance. Supplier lists selected: Lists: IT & Telecomms Security Services & Equipment Categories selected: Categories: IT & Telecomms 1: Services - Security Management Security Services & Equipment 1: Investigation & Surveillance Services 2: Security & CCTV Systems & Maintenance 3: Security & Personal Safety Services Regions of Service: Locations: Victoria 1: Mallee All Regions of Service locations are within Australia. Information requested by others: 07/May/2026 06:22 AM: Question : Hi Procurement, Can Council please provide the alarm, CCTV, communication and remote access information required to accurately price and confirm compliance with the tendered services. The following information is required before estimating your contract works to confirm compliance and to accept responsibility for alarm monitoring, CCTV review, virtual patrols, maintenance, and service-level performance. Can you please provide: - Alarm asset register, including panel type, communicator type, zones, areas/partitions, duress inputs and test signal requirements for each location - CCTV asset register, including camera quantities, camera locations, NVR/VMS details, recording requirements and remote access requirements for each location and proposed video surveillance monitoring paths - Camera view/quantities of cameras are required for virtual patrols, and what areas are to be reviewed - Confirmation that site plans, alarm zone maps and CCTV camera maps will be provided and details provided or additional to the contract - Duress device register, including device locations, type, quantities and required test method (i.e., wireless/batteries to be replaced, hardwired) - Preventive maintenance scope for security services, including alarm, CCTV, duress, communications and recording equipment, required to maintain the services listed in the specification and which are critical to use for the contract. - Communication path details for services, alarm and CCTV, i.e., Respondant 4G, Council VPN/internet service and what associated (data) security requirements are currently in place and what is expected. Confirm the required Essential Eight and/or cybersecurity requirements for remote access, monitoring, reporting, MFA, audit logging, patching and data handling to confirm the privacy and data handling requirements for CCTV access, snapshots, incident records, alarm codes and contact lists for services requested to meet Information Privacy Principle (4 – Data Security) required by the security company. Answered on 19/May/2026 02:59 PM : Detailed alarm and CCTV asset register information - including panel type, communicator type, zones, areas/partitions, duress inputs, and test signal requirements for each location - will be disclosed and made available to the successful tenderer following award. Part D – Provides details of the number of virtual patrol sites. Refer to Section 6.6 of the specification for the defined preventive maintenance scope. Maintenance under this contract is primarily limited to alarm systems only, as specified. Any uncertainties or additional requirements will be quoted and addressed on a case-by-case basis. Refer to Section 8 and Section 10 of the specification for security, and data handling requirements. All privacy and data protection requirements are defined within the specification. 15/May/2026 11:10 AM: Question : Professional Indemnity insurance has previously been removed from other tenders due to not being relevant to the service we provide. Could you provide clarity if this is an actual requirement to meet the requirements of this contract. Thanks Answered on 19/May/2026 03:03 PM : This tender requires the monitoring, interpretation, and response to security events, where errors in judgement may lead to financial loss. As such, Council requires Professional Indemnity insurance for this contract. Submissions will be considered from suppliers who do not currently hold this insurance, on the condition that it is obtained prior to contract commencement if the tender is successful. Attachments to this Request: Documents: 5