After-hours Telephone Paging Service

Overview Fremantle Ports requires a Service Provider to establish and operate an After-hours Paging Service to support its Maintenance departments with after-hours incident reporting and response coordination for port infrastructure and operational breakdowns. Scope The scope includes: Establishing and operating an after-hours paging service for Fremantle Ports Maintenance departments Providing a point of contact for all port users, including tenants, operators, contractors, and stakeholders, to report incidents such as emergencies, faults, and urgent maintenance issues across multiple technical disciplines Directing reported incidents to the port maintenance department's nominated personnel Operating an automated dispatch and escalation process in accordance with the process flow diagram attached to the Statement of Work Providing all labour, software, telecommunications infrastructure, operators, technical expertise, support services, and management systems necessary to deliver the service