Server, Cloud And Endpoint Management Support

Overview The National Offshore Petroleum Safety and Environmental Management Authority (NOPSEMA) invites Tenders for the provision of Server, Cloud and Endpoint Management Support in accordance with this Request for Tender (RFT). NOPSEMA is seeking a suitably qualified service provider to deliver ongoing infrastructure and platform support and associated project services following the conclusion of its current services arrangement. About A summary of NOPSEMA and the requirement for the Services is set out in Schedule 1 (Background and Essential Requirements), with further detail set out in the Draft Contract. Scope The scope includes: Support for on-premises Windows Server and Ubuntu Linux Managed Operating Environments (MOEs) Support for Azure Landing Zone operations (enterprise-scale, governed Azure platform aligned to the Microsoft Cloud Adoption Framework) and infrastructure automation (infrastructure-as-code and DevOps pipelines) Support for Microsoft Configuration Manager and Intune for the management of Windows endpoints and servers, and mobile devices Support for backup, restore and disaster recovery services across NOPSEMA's on-premises and cloud environments Provision of managed ICT infrastructure support and project services, including Windows and Linux server administration, Microsoft Azure platform support, DevOps and infrastructure automation, endpoint management, backup and disaster recovery, and associated specialist engineering services Contractor Requirements Must be able to attend on-site in Perth (office and data centre) for high-impact work Must provide 24×7 on-call incident response for critical issues Eligibility NOPSEMA will not consider Tenders for only part of the Services NOPSEMA will not consider a Tender from a Tenderer that does not exist as a single legal entity before the Contract is executed Contract Terms and Conditions Initial contract term of 3 years, with options for two additional 12-month extensions The Service Tier Model applies across all service areas and determines whether work is included in the Tier 1 fixed recurring charge or may be separately charged as Tier 2 or Tier 3 Tier 1, Routine Operational Services: ongoing technical support and specialist assistance reasonably required to support the normal operation, maintenance, monitoring, protection and restoration of the Supported Environment in accordance with the Contract Tier 2, Non-Routine Operational Services: discrete operational activities that are outside the routine activities included within Tier 1 but do not constitute Project Services Contract award: 9 December 2027 Transition-in period: following Contract award to 29 January 2027 Service commencement date: 29 January 2027 Instructions to Tenderers Tenders must be lodged electronically via the Australian Government Tender System (AusTender) at https://www.tenders.gov.au before the Closing Time and in accordance with the tender lodgement procedures set out in the ATM documentation and on AusTender. Enquiries Contact: Chloe Markezic Phone: (08) 6188 8937 Email: Procurement@nopsema.gov.au