Enterprise IT Service Support Ticketing System – ITSM/CMDB
Tender Overview
About this tender
Overview The City of Mandurah invites tenders for the replacement of its current IT ticketing solution, in accordance with the tender documents. Scope Replacement of the City of Mandurah's current IT ticketing solution The requirements to be provided by the tenderer under the proposed contract are set out in Part 2, Specification. Instructions to Tenderers The following documents will be released via an addendum in the coming days: Part 1, Request for Tender Document Part 3, Guidelines and Procedure for Contractor Work Health and Safety Part 4, Tenderers Response Part 5, Pricing Schedule Attachment 1, Schedule of Requirements, Software and Systems Attachment 2, High Level Enterprise Architecture Diagram Attachment 3, Enterprise Architecture Explanation Notes
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
