NMA - MacOS uplift and Support

Overview The National Museum of Australia (NMA) is seeking specialist services via the BuyICT Cloud Marketplace to uplift its current macOS management solution and to provide ongoing Level 2 and Level 3 support for macOS devices. About Following an initial market engagement, NMA has shortlisted suppliers with relevant capability to redesign, manage and support macOS devices on an ongoing basis. NMA's current macOS fleet consists of approximately 16 organisation-managed devices (MacBooks and Mac minis) used primarily by the Creative Content and Digital Preservation teams. NMA currently utilises Apple Business Manager (ABM) and Microsoft Intune to manage macOS devices. Purpose The intent of this RFQ is to uplift and standardise the macOS management configuration and operating model, and to establish a support arrangement that integrates with NMA's existing service management model. Scope The scope includes: Redesign, management and ongoing support of macOS devices Uplift and standardisation of the macOS management configuration and operating model Provision of ongoing Level 2 and Level 3 support for macOS devices Establishment of a support arrangement that integrates with NMA's existing service management model Enquiries Buyer contact: gareth.hutchinson@nma.gov.au