Approved Case Managers and Care Needs Assessors (Lifetime Care)

Overview Insurance and Care NSW (icare) is operating a prequalification scheme (Scheme SCM11991) for Approved Case Managers and Approved Care Needs Assessors under the Lifetime Care Scheme. About Case managers and care needs assessors are expected to understand, and agree to work within, the Lifetime Care Scheme legislation and Guidelines, which can be found on the icare website: https://www.icare.nsw.gov.au Prequalification does not guarantee work to service providers. Scope The scope includes: Provision of specialised case management services across the rehabilitation continuum for people with severe injuries, including traumatic brain injury, spinal cord injury, amputations, burns and blindness, from early post-discharge rehabilitation programs to lifelong support, to achieve community participation and quality of life outcomes (Approved Case Managers) Conducting specific assessments of participants of the Lifetime Care and Support Scheme and the Workers Care Program across the rehabilitation continuum, identifying care and support requirements specific to the participant's injury type and severity, for use by Lifetime Care and Workers Care in making and communicating decisions regarding funding, support and attendant care service requirements (Approved Care Needs Assessors) Eligibility Case managers are sourced first from the person's local area; case managers from across NSW and ACT are encouraged to apply Smaller numbers of interstate case managers are needed, primarily in the border states of Queensland and Victoria Prequalification does not guarantee work to service providers Contractor Requirements Applicants must meet tertiary qualification requirements and demonstrate capability, experience and expertise in supporting people from the severe injury cohorts supported by Lifetime Care and Workers Care Evidence of tertiary qualification at Bachelor's degree level (AQF Level 7) or higher in the relevant discipline is required for each nominated employee or subcontractor 1A Complex rehabilitation case management (Approved Case Manager) Ability to deliver expert rehabilitation case management for people with very severe disability such as traumatic brain injury and spinal cord injury Essential core skills and experience include injury education and management; person-centred planning; coordination of complex, multi-disciplinary rehabilitation programs; monitoring and evaluation of outcomes; sourcing and working collaboratively with a wide range of health and care providers; supporting, motivating and engaging people with compromised self-efficacy; and working within legislative boundaries 2A Care needs assessment (Approved Care Needs Assessor) Ability to deliver comprehensive, person-centred care needs assessment for people with acquired disability Essential core skills and experience include expertise in assessing risk and recommending safeguards, understanding of the role of the care needs assessor in the context of working with a funder, and excellent writing skills Applicants must demonstrate an understanding of specific considerations for care needs assessments for children, if applying to provide care needs assessments for this group Maintaining Personnel Compliance Applicants must describe how their business ensures all approved case managers and/or care needs assessors meet and maintain all personnel compliance requirements for the duration of the Agreement, including Professional Indemnity Insurance, Public Liability Insurance, National Criminal Record Checks and, where applicable, Working With Children Checks (or equivalent) Applicants must include details of their processes for verification, monitoring, record keeping and management of expired or non-compliant credentials Information Requested Due Diligence (required) Complete the Due Diligence - Returnable Schedules form and upload (response type: file upload) Maintaining Personnel Compliance (required) Text area response describing personnel compliance processes as outlined above Approved Case Managers Question 1: Provide a list of the employees/subcontractors nominated to prequalify as an Approved Case Manager (Lifetime Care) (response type: free text) Question 2: Upload the completed Application Form, current CV and evidence of tertiary qualification at Bachelor's degree level (AQF Level 7) or higher in the relevant discipline for each nominated employee or subcontractor. Multiple Application Forms should be zipped and uploaded as a single file (response type: file upload). Application Form: Application-Form---Case-Manager.docx Approved Care Needs Assessor Provide details of the employees/subcontractors nominated to prequalify as an Approved Care Needs Assessor (Lifetime Care) (response type: free text) Upload the completed Application Form, current CV and evidence of tertiary qualification at Bachelor's degree level (AQF Level 7) or higher in the relevant discipline for each nominated employee or subcontractor. Multiple Application Forms should be zipped and uploaded as a single file (response type: file upload). Application Form: Application Form - Care Needs Assessor.docx Tender Briefing Market Briefing sessions will be held for this opportunity. Session 1: 9 October 2026, 12pm to 1pm Session 2: 14 October 2026, 11am to 12pm Please email ggsicareprocurement@icare.nsw.gov.au to register for one of the sessions. How to Apply New applications for Scheme SCM11991 are now open. Applications will close 2 November 2026. Existing approved Case Managers and Care Needs Assessors will be required to re-apply The Scheme page can only accept a single file upload; each case manager or care needs assessor (category) will need to complete their own Application Form Organisations with multiple case managers and/or care needs assessors should zip the multiple Application Forms and upload them as a single file under each category It is the Applicant's responsibility to ensure completeness of applications; icare is not obliged to seek clarification or request additional information where information is incomplete, unclear or omitted Enquiries Scheme Owner: Marcia Teperman Email: casemanagement@icare.nsw.gov.au