Mental Health Support Service - Wildlife Rehabilitation

Overview The Department of Climate Change, Energy, the Environment and Water (NSW) is seeking a mental health service provider to establish and deliver a tailored mental health support service for members and personnel involved in the NSW wildlife rehabilitation sector. Objectives The project goals include: Establish accessible, confidential and timely mental health support to members of the NSW wildlife rehabilitation sector Improve mental health and wellbeing outcomes by increasing uptake of mental health support services Deliver a trusted, specialised service to address the unique challenges associated with wildlife rehabilitation and animal welfare work Scope The scope of service and goods required includes, but is not limited to: Establishment and launch of a dedicated mental health support hotline for the NSW wildlife rehabilitation sector Delivery of a confidential 24 hour, 7 day a week support service, including surge response capability Deployment of appropriately qualified staff with expertise in trauma-informed care, disaster response, conflict resolution, compassion fatigue and an understanding of the NSW wildlife rehabilitation sector Provision of psychological support services including crisis management, debriefing, counselling, risk assessment, triage, referrals and follow-up support Implementation of privacy, data security and record-keeping systems to support service delivery Collection and regular reporting of de-identified performance data, including service utilisation, wait times, user satisfaction, referral activity and emerging issues Co-design of mobilisation, communications and engagement materials with the Department and relevant sector representatives to support awareness, trust and appropriate use of the service Establishment of governance and escalation arrangements, including critical incident response, safeguarding protocols, privacy and confidentiality requirements, and referral pathways to appropriate emergency or specialist services Enquiries Primary contact: Louise Hatton Email: louise.hatton@dcceew.nsw.gov.au