Dynamics 365 CRM Maintenance & Support
Tender Overview
About this tender
This Tender is invited by the Issuer. Overview The Department of Finance (ACT) is undertaking an Approach to Market (ATM) process to procure services for the maintenance and support of its Dynamics 365 applications. Purpose This procurement will ensure that Finance's Dynamics 365 instances have sufficient support for situations where issues arise and Finance is unable to resolve them. It will also provide for knowledge sharing with the Application Support Team. Scope The scope includes: Maintenance and support of Finance's Dynamics 365 applications Build and development of additional instances on Dynamics 365 as required by Finance Knowledge sharing with Finance's Application Support Team Enquiries Buyer contact: ICTDProcurement@finance.gov.au
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
