Waste and Resource Recovery Digital Engagement Platform

Overview Penrith City Council is seeking a supplier for the provision, implementation, hosting, support and ongoing maintenance of a Waste and Resource Recovery Digital Engagement Platform, including a mobile application, publicly accessible web-based collection calendar, website integration tools and a secure administration portal. The solution must provide Council with the ability to independently manage and update content through a secure, web-based administration portal without requiring supplier intervention for routine operational changes. Scope The successful supplier will provide: iOS and Android mobile applications Cloud hosting, software licensing, cybersecurity, upgrades and technical support Property-specific waste collection calendars Public web-based collection calendar suitable for integration into Council's website Bin collection reminder notifications Property based, geographic and service-area-specific notifications Waste and recycling education resources, including an A-Z disposal guide Event promotion and notification capabilities Reporting, analytics and user engagement metrics Integration with Council systems and databases Administration Portal Requirements The solution must include a secure, role-based administration portal that enables authorised Council staff to: Create, edit and publish content Update collection schedules and calendars Manage waste and recycling information Publish and schedule notifications Create and manage educational campaigns Update event information and community recycling initiatives Upload and manage documents, images and multimedia content Generate reports and analytics Manage user permissions and access levels The administration portal should be intuitive and user-friendly, requiring minimal technical expertise and enabling Council staff to make updates in real time. Future Capability The platform must be scalable and capable of supporting future enhancements including: Community Recycling Centre services Circular economy and reuse initiatives Multi-language support Additional environmental and sustainability programs The proposed solution must provide a single source of truth across mobile applications, web platforms and future digital channels, ensuring information can be maintained efficiently by Council staff through the administration portal.