New Zealand Post Voice of the Customer Solution
Tender Overview
About this tender
Overview New Zealand Post Limited invites suppliers with Voice of Customer (VoC), survey, customer insights, and experience management capabilities to participate in this Request for Information (RFI). Purpose Through this market engagement, NZ Post is seeking to better understand the current and emerging solutions available across the market, supplier capabilities, implementation approaches, and future innovation trends. The information gathered will help inform NZ Post's future thinking and potential procurement approach as it reviews the next generation of customer feedback and insights capabilities. Information Requested NZ Post welcomes responses from suppliers who can provide relevant technologies, services, or expertise in this area. Suppliers are encouraged to share information about their solutions, experience, and perspectives on industry best practice to help NZ Post better understand the opportunities available in the market. Enquiries Contact: Dan Mills Email: dan.mills@nzpost.co.nz Phone: 021633071
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
