MAH Cleaning and Maintenance Expression of Interest (EOI) – Queensland residential housing locations

Overview Mission Australia Housing (MAH) is seeking expressions of interest from experienced service providers capable of delivering cleaning and maintenance services across residential housing locations in Queensland. Potential service locations may include Toowoomba and Southport, with other suburbs or properties identified as MAH's requirements develop. Purpose This Expression of Interest is a preliminary market-sounding process only. MAH is not seeking binding offers or pricing at this stage. MAH may subsequently conduct separate competitive tenders or other procurement processes for individual sites or service packages. For Toowoomba, some contracts will be entered into directly by MAHQT, with MAH assisting in procuring the contractor. This EOI is an invitation to provide information only. It is not an offer, request for a binding offer, request for quotation or request for tender. Neither this EOI, a response to it, MAH's receipt or consideration of a response, any communication with a respondent, nor any shortlisting creates a contract, process contract, promise, representation or undertaking that MAH will conduct a tender, shortlist any respondent, negotiate with any respondent or award any contract. No contract for the services will arise unless and until a definitive written agreement is executed by MAH and the selected service provider. To the maximum extent permitted by law, no respondent is entitled to compensation arising from this EOI process or MAH's exercise of its rights under it. Scope This EOI does not include a final scope of works. The indicative service areas below are provided to give respondents a general indication of the types of cleaning and maintenance services that may be required if MAH proceeds to a later procurement stage. Final service inclusions, frequencies, asset responsibilities, site schedules, access arrangements and work-order requirements will be confirmed through a subsequent procurement process and contract documentation. The indicative service areas include: Cleaning and maintenance of shared and common areas Cleaning and maintenance of resident-facing spaces Cleaning and maintenance of office facilities Cleaning and maintenance of building circulation areas and lifts Cleaning and maintenance of waste and bin areas Cleaning and maintenance of external areas and landscaping interfaces Maintenance of building assets and systems allocated to the appointed provider Where a site is within a defects liability period (DLP), the provider may be required to maintain service continuity, identify and record potential defects, make affected areas safe where necessary and notify MAH. The provider must not undertake work that may prejudice a warranty or transfer a builder responsibility to MAH without prior written approval, except where urgent action is required to protect people or property. Following any applicable DLP, maintenance services will continue only within the scope and work-order arrangements set out in the relevant site-specific contract. Contractor Requirements Demonstrated experience in multi-building residential, community housing or supported-living environments Ability to deliver consistent cleaning and maintenance services and coordinate safely with residents, site staff, the builder and specialist contractors Ability to maintain reliable records for service delivery, statutory compliance, defects and asset history Service coverage in the relevant geographic area WHS and compliance readiness Staffing and mobilisation capacity Experience operating in sensitive residential environments Apparent ability to meet MAH's operational requirements Capacity to supply all labour, supervision, equipment, chemicals, consumables, systems and administrative support required for the services unless the final contract states otherwise Use of environmentally responsible cleaning products wherever practical, with safe storage and management of chemicals, tools and maintenance materials and supply of Safety Data Sheets where applicable Maintenance of service records in a form suitable for MAH review and audit Public Liability and Workers' Compensation insurance Compliance with applicable Queensland WHS obligations and Fair Work requirements Police checks where required All licences, registrations, trade qualifications and statutory competencies relevant to the proposed services and locations Arrangements for electrical, fire, lift, air-conditioning, security, water, grounds and other specialist services that may form part of a final site-specific scope, including appropriately licensed specialist subcontractors where required Ability to comply with MAH's operational, safety, privacy, ethical procurement and supplier conduct expectations Information Requested Respondents may submit an existing company profile, together with a brief covering response addressing the matters below. Information contained in the company profile does not need to be repeated in the covering response, provided the relevant information is clearly identifiable. The response should include: Confirmation of interest in providing the services A brief company overview and details of relevant experience in residential, supported living, community housing or comparable environments Confirmation of the geographical areas serviced and capacity to service potential MAH locations, including Toowoomba and Southport A brief summary of cleaning and maintenance capability, including staffing, supervision, licensed trades, emergency response, quality assurance, work-order management, DLP coordination and communication arrangements Indicative mobilisation capacity and availability Confirmation of capacity to meet MAH's insurance, WHS, police check, licensing and other compliance requirements if shortlisted Any assumptions, limitations or other matters that could affect the respondent's ability to provide the services Responses should be concise and may incorporate or attach the respondent's standard company profile. A high-level service delivery approach should also be provided covering mobilisation, staffing, supervision, after-hours response, work-order management, quality assurance, reporting and communication with MAH and site stakeholders, along with an explanation of the respondent's ability to review and work from site plans, asset registers, operation and maintenance manuals, warranties, compliance schedules and final service schedules if invited to participate in a later procurement stage. Pricing is not required and should not be submitted at this EOI stage. Detailed pricing, service methodologies, mobilisation plans and compliance evidence may be requested during a subsequent procurement process. Instructions to Respondents The indicative timetable for this EOI is: EOI opens: Friday 16th October 2026 5:00PM EOI closes: Friday 30th October 2026 5:00PM Indicative shortlisting period: approximately two to four weeks after the EOI closing date Subsequent tender process: if MAH proceeds, shortlisted respondents may be invited to participate in a further procurement process expected to take approximately eight weeks All EOI responses and related communications must be submitted through the TenderLink portal by the closing date and time. Responses submitted by email or through any other channel may not be considered. The timetable is indicative only. MAH may change the timetable or any stage of the process at its discretion, and any change will be communicated through the TenderLink portal. MAH may, at any time and in its absolute discretion: Suspend, vary, postpone, cancel or discontinue this EOI Change its scope, structure, timetable, requirements or evaluation approach Seek clarification or additional information from any respondent Consider or decline to consider any response, including a late, incomplete or non-conforming response Shortlist any number of respondents or no respondents Engage with, negotiate with or seek further information from one or more respondents Undertake further market testing or conduct a separate tender or procurement process Invite additional parties to participate in this or any later process Appoint one or more service providers, establish a supplier panel, or not appoint any service provider Procure the services by another method or not procure them at all MAH is not required to give reasons for exercising any of these rights. MAH may assess responses against relevant considerations, including service coverage in the relevant geographic area, relevant experience and capability, WHS and compliance readiness, staffing and mobilisation capacity, experience operating in sensitive residential environments, and apparent ability to meet MAH's operational requirements. This assessment is for preliminary market sounding and shortlisting purposes only and is not a tender evaluation or contract award process. MAH may apply, vary or decline to apply these considerations in its discretion, subject to applicable law and MAH's procurement requirements. A respondent must use information supplied by MAH solely to prepare its EOI response, keep non-public information confidential, maintain reasonable security safeguards, and promptly notify MAH of unauthorised access, use or disclosure. This obligation does not apply to information lawfully in the public domain, already lawfully known to the respondent, independently developed, or required to be disclosed by law. This EOI and the EOI process are governed by the laws of Queensland, Australia. Each respondent submits to the non-exclusive jurisdiction of the courts of Queensland. Contract Terms and Conditions Any appointment arising from a subsequent procurement process will be site-specific. The proposed contract term, extension options, performance requirements, commencement arrangements and notice provisions will be confirmed in the relevant procurement and contract documentation and may differ by location.