Open government and public tenders
Find open Australian and New Zealand tenders by state, then write a winning response with Scryve.
Find open Australian and New Zealand tenders by state, then write a winning response with Scryve.
Find open Australian and New Zealand tenders by state, then write a winning response with Scryve.
The Department requires the delivery of ongoing face-to-face customer satisfaction surveys across the South Australian public transport network to obtain structured, reliable and representative feedback on service delivery and infrastructure performance. The survey support monitoring against established Key Performance Indicators (KPIs) and benchmarks for transport providers and inform evidence-based decision making and continuous improvement activities. The objective of this procurement is to engage an experienced external provider with specialist capability on survey delivery, data collection, analysis and reporting to ensure the integrity, consistency and credibility of results while reducing reliance on internal resources. The supplier will be responsible for undertaking fieldwork, analysing results and providing reporting outputs in accordance with Department requirements and approved methodologies, operating under the Department’s direction and oversight and in compliance with relevant legislation, privacy obligations and governance frameworks. Services will be delivered across metropolitan public transport services, stations and interchanges, with site access to be managed in coordination with the Department and relevant operators. Indicative performance measures will relate to the timeliness and quality of survey delivery, data integrity, reporting accuracy and responsiveness to the Departments’ requirements. Basic contract management arrangements will include regular communication, reporting and performance review. The Department requires the survey to be undertaken for five years. The Department requires the supplier to: 1. Work with the Department to review the existing surveys and methodology to identify potential improvements, while still ensuring consistency of approach and validity of previous results for purposes of comparison; 2. deliver two face-to-face Customer Satisfaction Surveys across the Adelaide Metro public transport network each year, noting the Department’s preference that they be undertaken in April / May and October November each year 3. provide draft content and timeline for when reports would be provided noting that the Department would expect, for each Survey Wave, including: high level report on overall customer satisfaction against key attributes; overall detailed report; contract level reports by mode and area including individual bus contract areas and by line (for train and tram) – noting these will then be provided to the relevant contractors; and specific results that correlate directly with the Bus, Train and Tram Contract KPIs to enable the Department to utilise these results to measure Contractor performance against their specific KPIs (Note that the Contract KPIs are confidential information and will be supplied to the successful tenderer); and presentation of results to the Department and its contractors, following every Survey Wave, over a contract term of five years (three-year base term plus x 2 12-month extensions). Enquiries Stavros Stefanopoulos Office: +61 (08) 71333068 Stavros.Stefanopoulos@sa.gov.au
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
