Professional Services SQL Database Support

Overview The City of Monash (Council) invites responses to this Request for Tender (RFT) for the provision of professional services for Microsoft SQL Server database support, in accordance with the requirements set out in this RFT. About Council requires specialist professional services to support its Microsoft SQL Server environment. Services are to include SQL Server and database monitoring and reporting, SQL Server and database maintenance suggestions, database performance optimisation suggestions, incident management and resolution, troubleshooting, technical advice suggestions, and related support to maintain the availability, visibility, security, performance and reliability of Council's SQL Server environments. Scope The scope includes: Database administration, monitoring, maintenance, performance optimisation, troubleshooting, and upgrades to support the availability, security, reliability and performance of Council's SQL database environment Coordinating the administration of databases and business applications and systems, ensuring prompt investigation of database queries Providing support for system configuration upgrades Advising the Application Support Lead and Manager Digital Technology on operational, security, technical, and operating-system issues affecting application and database servers Identifying required actions, following up outstanding issues, and investigating and resolving problems Acting as the point of contact for system errors, assessing required actions, following up outstanding issues, and investigating and resolving problems Creating and maintaining reports using reporting tools or SQL queries Contract Terms and Conditions The initial contract term will be three years, with two optional extensions of two years each Any extension will be exercised at Council's sole discretion The contract will operate as a time-and-materials professional services arrangement, with services engaged by Council on an as-required basis Appointment to the panel does not guarantee any supplier a minimum volume or value of work, the allocation of work, or continuity of work during the contract term Contractor Requirements Service Requirements (all Required) Demonstrate critical thinking and creative problem-solving, including solutions to complex issues not covered by prior experience or existing documentation Demonstrate well-developed analytical and problem-resolution skills Demonstrate significant experience across a broad range of technologies Demonstrate strong knowledge of database technologies, Windows Server 2012–2022, and Microsoft SQL Server administration Demonstrate knowledge and skills in VMware ESXi and Rubrik technologies Demonstrate knowledge of ITIL principles and their practical application in IT operations and support Business Requirements (Required) Maintain the confidentiality of all Council business matters Work effectively at both strategic and operational levels Achieve results within expected timeframes Business Requirements (Preferred) Hold relevant tertiary qualifications in information systems and demonstrate extensive industry experience with SQL Server Hold an MCSE certification or an equivalent certification Demonstrate experience implementing database technologies Demonstrate deep knowledge of Microsoft SQL Server administration using SQL Server Management Studio Adhere to strict change management and approval processes before making any changes Enquiries Etenderbox Contact: Kimberley Balson, kimberley.balson@monash.vic.gov.au