Provision of Emergency ("000") and Non-Emergency Contact Centre Solutions

Overview The Western Australia Police Force is seeking to procure a contemporary, resilient, and scalable contact centre capability to support the critical operations of Emergency Services (000) and Police Assistance (131 444), as well as provide comparable functionality for the IT Service Desk and other miscellaneous contact centre environments. Purpose The WA Police requires a modern solution that enhances service responsiveness, supports evolving community expectations, and ensures continuity of operations across all contact channels. Scope The scope includes: A contact centre capability to support Emergency Services (000) and Police Assistance (131 444) Comparable functionality for the IT Service Desk and other miscellaneous contact centre environments Instructions to Tenderers This Early Tender Advice is provided for market awareness and planning purposes only. It does not constitute a commitment by the WA Police Force to proceed with the procurement, and the scope, requirements, procurement approach and anticipated timeframes may change prior to release of any Request document. Interested parties are encouraged to monitor Tenders WA for the release of further information and any associated Request documentation. Enquiries Contact: Dianne Terte Phone: (08) 92621518 Email: dianne.terte@dohw.wa.gov.au