Agent Services at Enngonia (NSW) to deliver services and/or programs on behalf of Services Australia
Tender Overview
About this tender
Services Australia seeks an agent organisation in Enngonia, NSW to deliver face-to-face access and support for Services Australia services and programs in this remote community. The agent will provide assistance with Centrelink, Medicare, Child Support, identity services, referrals, and help accessing online services. The successful organisation should have an established local presence such as a community facility or storefront, staff capacity to deliver customer service, secure handling processes for sensitive transactions, and reliable connectivity.
Frequently asked questions
- The agent will deliver face-to-face access and support for Services Australia services and programs, typically including Centrelink assistance, Medicare support, Child Support services, identity services, referrals, and help accessing online services.
- The agent will operate in Enngonia, NSW, located in the Orana region of New South Wales.
- A trusted local organisation with an established storefront or community facility is needed. The organisation should have staff capacity, customer service capability, secure handling processes for sensitive information, and reliable connectivity. This is suited to community-based organisations rather than construction or IT distribution trades.
- Services Australia is the procuring agency for this tender.
- The tender reference number is SerAus2026-27-005.
- This tender falls under Community & Social Services, classified as Community & Social Services (other).
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
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Confirm you are eligible and it is worth bidding
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Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
