Application Managed Services for CHAMP platform and supporting application ecosystem
Tender Overview
About this tender
Overview The Australian Commission on Safety and Quality in Health Care is seeking a provider to deliver Application Managed Services for the CHAMP platform and its supporting application ecosystem. Purpose The procurement seeks a provider capable of delivering a stable, business-aligned operational support model that maintains service continuity, supports ongoing enhancement and release activities, and strengthens end-to-end operational support across the broader CHAMP environment. Scope Core AMS Services L2 and L3 application support for the CHAMP platform and associated services Incident, problem, change and release management Service request fulfilment and operational support activities Application maintenance and defect resolution Enhancement assessment, estimation and implementation support Service performance monitoring and SLA management Operational reporting and governance participation Business continuity and operational resilience support Transition-in and knowledge transfer activities CHAMP Ecosystem Support Operational monitoring and support across integrated components supporting CHAMP Coordination and management of interfaces, APIs and connected services End-to-end incident ownership and operational issue resolution Improved operational visibility across the supporting application ecosystem SharePoint Information Management & Access Administration (proposed uplift item) Operational administration of approved SharePoint document structures supporting CHAMP Enquiries Contact: Steve Forgeson Email: SForgeson@hccc.nsw.gov.au Phone: 9219 7523
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