Whole of Health - Server and Storage - Support & Maintenance RFP
Tender Overview
About this tender
Overview eHealth NSW is looking to engage a Single Vendor to provide a Statewide Server and Storage - Support & Maintenance services solution for out of warranty equipment for NSW Health. This Whole of Health (WoH) tender covers the provision of third-party server and storage support & maintenance for Hewlett Packard Enterprise (HPE), International Business Machines Corporation (IBM) and DELL Servers and Storage. Purpose The objective of this initiative is to consolidate multiple existing NSW Health vendor hardware support contracts into a single-vendor arrangement through one centralised procurement contract. Objectives Consistent support standards across all NSW Health entities Reduced downtime and improved business continuity for critical clinical systems Simplified vendor management, improved visibility and lower operational overheads Strong security, compliance and auditability aligned to NSW Health requirements Scope The scope of this tender is to establish a new ICT Agreement under the ICT Service Scheme SCM0020, Category J, Server management, J02 Operations Management. A Whole of Health ICTA will be used to engage a single supplier for the supply of Server & Storage support & maintenance services. The vendor shall provide comprehensive maintenance and support services, including: Server Infrastructure Support: physical servers supporting critical clinical, business and operational systems across NSW Health Storage & Backup Platforms: enterprise storage technologies including SAN, NAS, backup and recovery appliances Hardware Maintenance Services: break-fix support, fault diagnostics, troubleshooting, hardware repair, component replacement and OEM firmware/software updates Service Delivery & Support: 24x7x365 service desk, remote technical support, and on-site field engineering across metropolitan, regional and rural NSW Asset & Contract Management: CMDB-based asset inventory, maintenance history, asset onboarding/offboarding, support tier management, reporting and SLA monitoring Operational & Security Services: spare parts logistics, incident management, business continuity support, ITSM integration, performance reporting, and compliance with NSW Health security and privacy standards Enquiries Contact: Kate Roche Email: EHNSW-ICTSPTenders@health.nsw.gov.au Phone: 0414613441
How to respond to this tender
A strong tender response is clear, compliant, and backed by evidence. These steps apply to most Australian and New Zealand public tenders.
Read the requirements in full
Open the official listing and download the full tender pack. Note the response schedules, evaluation criteria, mandatory conditions, and the exact closing time and lodgement method.
Confirm you are eligible and it is worth bidding
Check licences, insurances, certifications, and any conformance requirements before you commit. A quick bid or no-bid decision saves days of wasted effort on a tender you cannot win.
Answer every criterion with evidence
Respond to each evaluation criterion directly and back your claims with concrete examples, referees, and past performance. Address the buyer’s stated need, not a generic capability statement.
Lodge early through the official portal
Submit through the source portal well before the deadline. Late or incorrectly lodged bids are almost always rejected, so leave time for uploads, portal errors, and last-minute questions.
