RFT 2026.238 Glen Eira Leisure Service Improvement Program
Tender Overview
About this tender
Glen Eira City Council (Council) invites tenders for one or more suitably qualified and experienced contractor(s) to design and deliver a comprehensive Service Improvement Program across its three Glen Eira Leisure (GEL) facilities. Council is seeking: A • One consultant to provide Category 1 – Whole-of-Facility Services. Single contractor to deliver the core Service Improvement Program. The objective of the program is to enhance service quality, customer experience, operational performance and compliance through systematic assessment, benchmarking, and continuous feedback. B • Consultant/s to provide Category 2 – Specialist Department Services. Council may establish a panel of pre-qualified specialist contractors to deliver targeted department-specific services, advisory services and service improvement initiatives as and when required. | Market Approach: Request for Tender (RFT) | Category: Business Services_Other Consulting Services | Location: Glen Eira Sports and Aquatic Centre (GESAC), Carnegie Memorial Swimming Pool (CMSP), Caulfield Recreation Centre (CRC) | Opening Date: 01/06/2026 09:00 AM AEST (UTC+10:00) | Closing Date: 19/06/2026 02:00 PM AEST (UTC+10:00) | Communications Closing Date: 12/06/2026 02:00 PM AEST (UTC+10:00) | Status: Current
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